Shipping policy

SHIPPING POLICY

Last updated: October 10, 2026

Thank you for shopping with MUKU KYOTO.

Shipping is free on all U.S. orders.

We ship to all 50 states and Washington, D.C. We don't ship to U.S. territories, P.O. boxes, or APO/FPO/DPO addresses at this time.

Orders ship within 1–2 business days (Mon–Fri). Delivery takes 3–5 business days after shipping.

ORDER PROCESSING

Orders are typically processed within 1–2 business days (Mon–Fri) after payment is confirmed.

Orders placed on weekends or holidays will generally be processed on the next business day.

Please note that processing times may be longer during holidays, product launches, or periods of high order volume.

SHIPPING WITHIN THE UNITED STATES

Shipping is free on all U.S. orders. Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

SHIPPING TIMES

Delivery takes 3–5 business days after shipping. Estimated delivery times are not guaranteed.

Delivery may be delayed due to weather, carrier disruptions, holidays, or other circumstances outside our control.

ORDER TRACKING

When tracking information is available, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to update after your shipment has been processed.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address.

If you notice an error in your shipping address, please contact us immediately at support@mukukyoto.com.

Once an order has been shipped, we may not be able to change the delivery address.

LOST OR DAMAGED PACKAGES

If your order arrives damaged or incorrect, email us a photo within 7 days of delivery and we'll send a replacement — no need to send anything back. If a replacement isn't available, we'll refund you.

If your order hasn't arrived within 14 days of shipping and tracking hasn't updated, contact us and we'll send a replacement. If tracking shows your package as delivered, please check with your neighbors and the carrier first; we'll help you file a claim with the carrier.

INTERNATIONAL SHIPPING

We don't ship outside the United States.

CONTACT

For shipping questions, please contact:

MUKU KYOTO
Operated by KIMITAKE, INC.

Email: support@mukukyoto.com
Phone: +1 310-876-5508
Address: 535 5th Ave, 4th Floor, New York, NY 10017, United States