Refund policy

RETURN & REFUND POLICY

Opened items
Because MUKU is a food product, opened items can't be returned.

Unopened items
Unopened items can be returned within 30 days of delivery. Return shipping is the customer's responsibility. Once we receive your return, we'll refund the item price to your original payment method within 10 business days.

To start a return, contact us at support@mukukyoto.com. Returns go to:
MUKU KYOTO Returns, c/o Craveble
3100 Orange Grove Ave
North Highlands, CA 95660
United States

Damaged or incorrect items
If your order arrives damaged or incorrect, email us a photo within 7 days of delivery and we'll send a replacement — no need to send anything back. If a replacement isn't available, we'll refund you.

Lost packages
If your order hasn't arrived within 14 days of shipping and tracking hasn't updated, contact us and we'll send a replacement. If tracking shows your package as delivered, please check with your neighbors and the carrier first; we'll help you file a claim with the carrier.

Order cancellation
Contact us as soon as possible after ordering. We can cancel an order only if our warehouse hasn't started processing it. Once an order has been processed or shipped, it can't be canceled — but unopened items can be returned under our return policy.

Returned packages
If a package is returned to us because of an incorrect address, refused delivery, or an unclaimed package, we can reship it for a $8 shipping fee, or refund the item price minus $8.

Contact
support@mukukyoto.com