FAQ
What is MUKU KYOTO?
Behind MUKU is Kyoto Chanokura — a Kyoto tea house that has done one thing since 1818: Uji tea.
What is Oat Milk Reserve?
Oat Milk Reserve is a ceremonial matcha blend created to taste its best in an oat milk latte.
How much matcha should I use?
Use one level scoop, 2.5 g, per latte.
How much oat milk should I use?
Use 160 ml of oat milk with one 2.5 g scoop of matcha.
How should I prepare it?
Whisk it, shake it, froth it — your ritual, your way.
Do I need to add sugar?
No. MUKU is naturally sweet in the latte — no sugar needed. A MUKU latte is matcha and milk, nothing else.
How many lattes does the 30g tin make?
One 30g tin makes approximately 12 lattes when using one 2.5 g scoop per serving.
What sizes are available?
MUKU Oat Milk Reserve is available as a 30g tin and a 60g pouch.
Is a subscription available?
Yes — for the 60g pouch, delivered every month to start. Prefer every 2 or 3 months? Switch anytime in your account — same $83 per delivery. No minimum; skip, pause, change, or cancel anytime. The 30g tin is one-time only.
How often is the 60g subscription delivered?
Every month to start. Prefer every 2 or 3 months? Switch anytime in your account — same $83 per delivery.
How much is the 60g subscription?
$83 per delivery, free shipping. One-time purchase is $98.
Where do you ship?
We ship to all 50 states and Washington, D.C. We don't ship to U.S. territories, P.O. boxes, or APO/FPO/DPO addresses at this time.
How much is shipping?
Shipping is free on all U.S. orders.
How long does shipping take?
Orders ship within 1–2 business days (Mon–Fri). Delivery takes 3–5 business days after shipping.
Can I return it?
Because MUKU is a food product, opened items can't be returned. Unopened items can be returned within 30 days of delivery. Return shipping is the customer's responsibility. Once we receive your return, we'll refund the item price to your original payment method within 10 business days.
What if my order arrives damaged or wrong?
If your order arrives damaged or incorrect, email us a photo within 7 days of delivery and we'll send a replacement — no need to send anything back. If a replacement isn't available, we'll refund you.
What if my package is lost?
If your order hasn't arrived within 14 days of shipping and tracking hasn't updated, contact us and we'll send a replacement. If tracking shows your package as delivered, please check with your neighbors and the carrier first; we'll help you file a claim with the carrier.
How do I cancel or change my subscription?
Skip, pause, change, or cancel anytime in your account. Make changes or cancel at least one day before your next billing date. Orders that have already been processed can't be changed or canceled, but unopened items can be returned under our return policy.